Client Survey

Our team is committed to providing you a 5 Paw Level of Customer Service!

Tell us how we're doing!

SNKC believes in providing a high standard of care and customer service. We are committed to improving, achieving measurable results and helping all those in need. We strive to treat each client, their pets(s), volunteers, our donors and each other with the highest standards of kindness, respect and professionalism.

It is with that level of service that our clients and supporters are our strongest and most vocal supporters in our community.

Professionalism

Every interaction is our chance to demonstrate our dedication to providing top-notch customer service. Whether we are talking on the phone or providing you in-person care, we strive to treat everyone (clients, pets and our team members) with the upmost respect and professionalism.

Friendliness

Our clients are the most important part of our job and we sincerely appreciate that they choose us to assist them and their pet. That sincerity is the basis for a genuine customer-friendly attitude. Our goal is making our clients a friend for life and to tell their friends and family about us.

Education

We are committed to providing continuing education for our team members and volunteers so that you receive the best possible customer service experience.

Individuality

We are dedicated to meeting the unique needs of each of our clients and pets by providing individualized attention in a comfortable, compassionate and non-judgmental approach. Each pet is treated as if was one of our own and given the highest standards of care and attention.

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We want everyone who visits our clinic to feel safe and comfortable in our facility. We strive to present a professional, clean, healthy and welcoming environment in which to care for you and your pet’s needs.

Client Survey

We love to hear about your exceptional experience at SNKC or ways we can improve.
    Every interaction is our chance to demonstrate our dedication to providing top-notch customer service. Whether we are talking on the phone or providing you in-person care, we strive to treat everyone (clients, pets and our team members) with the upmost respect and professionalism. Please rate the quality of professionalism you received from our staff.
    You are the most important part of our job and we sincerely appreciate that you choose us to assist you and your pet. That sincerity is the basis for a genuine customer-friendly attitude. Our goal is making you a friend for life and to tell your friends and family about us. Please rate the quality of friendliness you received from our staff.
    We want everyone who visits our clinic to feel comfortable in our facility. We strive to present a professional, clean, healthy and welcoming environment in which to care for you and your pet’s needs. Please rate the quality of appearance of our clinic.
    We are dedicated to meeting the unique needs of each of our clients and pets by providing individualized attention in a comfortable, compassionate and non-judgmental approach. Each pet is treated as if was one of our own and given the highest standards of care and attention. Please rate the quality of individuality attention from our staff.
    We are committed to providing continuing education for our team members and volunteers so that you receive the best possible customer service experience. Please rate the quality of education from our staff.
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